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October 14, 2009 – Get Customer Feedback To Improve Your Product Or Service

User voice is a web site that provides the easiest way to turn customer feedback into action: share ideas, vote up the best and respond immediately and repeat. Your customers have great ideas. Are you ready to listen? User Voice adds structure to feedback and reduces the overhead of an honest dialog with your users — It creates a market around good ideas so you get more quality than quantity.

User Voice is Software as a Service (SaaS) so they host and manage the software on their own servers. This service uses Industry standard Secure Socket Layer (SSL) 256-bit encryption to create secure user environment. Also this service provides the special facility of private forums. They have three ways to create private forums:

1. Invitations: Create an invitation only forum, so only those that you send an invite have access to your forum.
2. By Email Domain: Allow only those users that have signed up and confirmed emails on set of domains that you define.
3. Single Sign-On: Use Single Sign On to allow only users already using your website or service to have access to the forum.

This service basically uses single sign on. This eliminates the need of users being forced to create a new login and password for this service. Your customer can now seamlessly jump from your website to the this site’s forum and back without having to remember another password.

At this time, voter trending, average vote counts, idea scores & activity scores are offered – in the future they intend to build these tools out to display richer data sets for power users. With higher service levels they allow APIs to pull data out. Currently moderation is user based – users can flag items as spam or inappropriate. From the Admin Console you can select the Moderation tab and go through all flagged content for verification, reversal or deletion. In the near future they plan to offering more solutions for more classic moderation.


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